Remote Tech Support

Online Remote Services Terms
The Digistat Corporation offers its clients Phone Support and Remote assistance.
These services are provided at current Digistat Tech. support Rates.
Unless you have an overriding maintenance agreement with us.

Requesting services constitute acceptance of these rates.
If you are unsure about these rates or not authorized to accept these terms,
DO NOT REQUEST SUPPORT! (See Rates Below)

Digistat Corp. makes every effort to resolve each Support Request.
We, however, can not guarantee resolution to every problem.
We only provide services for the allotted time you pay for.
You must state in advance if there is a maximum time or budget limit,
otherwise services will continue until problem is resolved or our technician determines that the problem can not resolved through these means.
IF YOU REQUEST SERVICES, WE EXPECT PAYMENT - Regardless of outcome.
Digistat Corp. Is not liable for any lost or damaged data or system corruption.
You are responsible to ensure that your system and data is backed up.

Services Rates
Effective January 1st 2006
Phone and remote assistance services are billed at $50.00 per half hour block. Services are purchased in half hour blocks. Once a support block is activated it must be used with-in that business day. Blocks activated near the end of a business day my be carried over to the next business day only at the discretion of the Digistat Corp. technician

Support contracts/bulk support service agreements are available. You must purchase these in advance, any services provided prior to purchase of a support contract will be billed at standard rates.

Remote Assistance Client
Contact Digistat Corp. to receive a support time and connection password.
Then download and run our Remote Assistance Client. Remote Support Client

If prompted by the Microsoft or Other Firewall Allow inbound and outbound data for this application.

Please Contact Digistat Corp. at (616) 457-0108